medical_services

IranElaj

Medical Tourism

EN AR FA

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task_alt Obligations & Terms and Conditions

Your Rights & Responsibilities

Understanding the mutual obligations between IranElaj and our medical travel patients.

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Your Rights as a Patient

Clear and structured terms to ensure a safe, trustworthy experience.

check_circle Receive accurate information about treatment
check_circle Access to qualified medical professionals
check_circle Privacy and confidentiality of medical records
check_circle Informed consent before any procedure
check_circle Quality medical care in accredited facilities
check_circle Clear pricing with no hidden fees
check_circle Post-treatment follow-up and support
check_circle Complaint resolution mechanism

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Your Responsibilities

Clear and structured terms to ensure a safe, trustworthy experience.

check_circle Provide complete and accurate medical history
check_circle Follow medical advice and treatment plans
check_circle Attend all scheduled appointments
check_circle Pay fees according to agreed terms
check_circle Comply with Iranian laws and regulations
check_circle Respect cultural norms and dress codes
check_circle Maintain travel insurance coverage
check_circle Inform us of any changes in health status

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Our Commitments to You

Clear and structured terms to ensure a safe, trustworthy experience.

check_circle Professional medical evaluation and planning
check_circle Coordinate with top hospitals and doctors
check_circle Transparent pricing and cost estimates
check_circle Visa support and invitation letters
check_circle Airport pickup and accommodation assistance
check_circle Translation and interpretation services
check_circle 24/7 support during your stay
check_circle Post-treatment care and follow-up

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Cancellation & Refund Policy

Clear and structured terms to ensure a safe, trustworthy experience.

check_circle Cancellation 30+ days before: 90% refund
check_circle Cancellation 15-29 days before: 50% refund
check_circle Cancellation less than 14 days: No refund
check_circle Medical emergencies considered case-by-case
check_circle Deposits are non-refundable
check_circle Processing fees may apply

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Limitation of Liability

Clear and structured terms to ensure a safe, trustworthy experience.

check_circle We facilitate medical services but don't provide them
check_circle Medical outcomes not guaranteed
check_circle Hospitals/doctors responsible for treatment
check_circle Travel insurance recommended for coverage
check_circle Not liable for visa rejection or travel issues
check_circle Force majeure events exclude liability

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Dispute Resolution

Clear and structured terms to ensure a safe, trustworthy experience.

check_circle Contact us first to resolve issues
check_circle Mediation available for disputes
check_circle Iranian law governs agreements
check_circle Tehran courts have jurisdiction
check_circle Good faith efforts to resolve amicably

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